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Employee Assistance Programmes (EAP)

As a leading EAP provider in the UK, we offer more than a employee assistance programme; we include proactive mental health and wellbeing tools, dedicated account management and clear MI reporting.

What is an Employee Assistance Programme (EAP)?

An Employee Assistance Programme (EAP) is a confidential support service that helps employees deal with challenges affecting their wellbeing, performance and ability to work.

Whether someone is struggling with stress, anxiety, financial worries, family issues, bereavement or a difficult life event, a workplace EAP gives them access to professional guidance and practical support when they need it most.

How does an Employee Assistance Programme (EAP) help employers?

£10.85 return for every £1 invested in an EAP

For employers, an Employee Assistance Programme (EAP) is a proactive way to support wellbeing, improve retention, reduce absenteeism and help employees return to work with confidence following ill health or personal difficulties. Employers achieve an average return of £10.85 for every £1 invested in an EAP, driven by improvements in productivity and reduced absence1.

Reduce sickness absence

By helping employees get access to early support for mental health, financial, family and personal challenges, EAPs can prevent issues from escalating into longer periods of absence. Work-related stress, depression and anxiety accounted for 22.1 million lost working days in the UK during 2024/252.

Support faster, more confident returns to work

An EAP provides employees with access to professional support before, during and after periods of absence, helping them rebuild confidence and return to work successfully.

Improve employee retention

An EAP demonstrates a genuine commitment to employee wellbeing, helping organisations strengthen retention and reduce recruitment costs.

Increase productivity

Early access to confidential support can help minimise the impact or personal challenges, improving day-to-day productivity.

Strengthen your employee benefits offering

A workplace EAP is a highly valued employee benefit that supports wellbeing while strengthening your employee value proposition. It helps demonstrate that your organisation takes employee health and wellbeing seriously.

Provide support for managers and HR teams

Many Employee Assistance Programmes offer manager support services, helping leaders navigate sensitive employee situations, wellbeing concerns, difficult conversations and workplace issues with greater confidence.

From just £3 per employee per year, you could start seeing a difference

Easy to setup, easy to manage, easy to roll out to your employees

Our account managers will help you setup your EAP and roll it out to your business. You can easily manage your employees through the portal, sending new starters invitations to join and removing access to leavers.

Simple. Secure. Connected.

The BHSF app makes it easier for your employees to access and manage their benefits, wherever they are. Improving utilisation can reduce your absenteeism.

How can an EAP help your employees?

Immediate help, anytime, anywhere

24/7 employee support when it's needed most

Staff can access 24/7 in-the-moment support with no call time limits, so conversations are never rushed.
Our EAP can also include 24/7 GP consultations by phone or video, plus the ability to schedule an appointment 24/7, with expert legal advice and financial advice through dedicated helplines.

Professional counselling for your employees

Counselling support and guidance

We offer a range of structured EAP counselling for employees and their families to support their varying needs.

  • Telephone counselling
  • Virtual counselling
  • Face-to-face counselling
  • High Intensity Psychological Therapies (HIPT)
  • Interim support
Develop talent, strengthen retention and support long-term success

Career coaching

Empower employees to thrive at work with expert career coaching and guidance. From career development to progression planning, professional support helps employees build confidence, stay engaged and achieve their ambitions.

Mental fitness at your fingertips

Online support and resources

Giving access to online resources that help build resilience, manage stress and create healthier habits is one of the best ways showing you care for your staff’s health and wellbeing. We offer:

  • Digital gym classes and personal workout plans
  • Nutrition-focused recipes and food diaries
  • Self-guided meditation modules
  • Digital CBT
  • Wellbeing podcasts and webinars
  • NHS self-help guides
Get an EAP quote for your business
Specialist care for tough times

Support for complex cases

For ongoing or complex issues, we offer clinical assessments and one-to-one case management. A dedicated case manager ensures employees receive tailored care and follow-up support.

Our EAPs

Core Support

EAP

Affordable, essential employee support

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  • 24/7 access to In-the-moment support line
  • Telephone counselling
  • Virtual counselling
  • Interim support
  • Management counselling referrals
  • Career coaching
  • 24/7 Legal and financial advice
  • Critical incident advice and telephone support
  • Access via a portal and App

Comprehensive

EAP

Best for full mental health support

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  • Everything in Core
  • Face-to-face counselling
  • 24/7 Enhanced legal support helpline provided by specialists
  • Enhanced financial and debt support helpline
  • 24/7 GP consultation service with private prescriptions
  • Independent care advice to support carers with care decisions
  • Access via a portal and App

Wellbeing

EAP

Flexible wellbeing plus lifestyle benefits

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  • Everything in Comprehensive
  • Smarter spending – discounts and special offers on well-known brands
  • Discounted gym membership
  • Additional health & wellbeing resources
  • Access via a portal and App

Hear from our customers

“One-2-one counselling was extremely beneficial for me whilst in burnout and on my journey out of burnout. Counsellor was an excellent listener and provided me with useful resources as follow up.”

BHSF customer from an education organisation

Trusted by over 5,000 companies

Frequently asked questions

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Let's talk about how we can support your employees, get in touch.

We'll talk you through our Employee Assistance Programme (EAP) options, so you can choose the level of support that works best for your business.

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