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BHSF customer satisfaction at all-time high

Peter Maskell

Birmingham-based health insurer BHSF has again excelled in its service provision, according to latest satisfaction results.


The Birmingham Insurance Institute collated replies to three independent surveys among customers, corporate clients and intermediaries and findings showed high levels of satisfaction.


David Nuttall, BHSF HR and Operations Director, said: “To have those customers surveyed say they are happy with the service and products provided (98%), find it easy to make a claim (99%), enjoy value for money (98%) and would recommend BHSF (98%) is great recognition for us. 


“All of these figures show an improvement on our previous survey, which demonstrates the commitment of BHSF to continually seek the best for our customers. These all-time high figures are a credit to all our colleagues.


“We always aim to find new ways of working and this approach, together with the survey results, reflects our commitment to seeking continual improvement”


Chief Executive Peter Maskell endorsed the findings, saying: “We never rest on our laurels and these results are testament to that.  We work very hard to ensure our customers, corporate clients and intermediaries receive only the highest levels of service. 

“Any company or intermediary looking for an organisation to provide quality health insurance and employee benefits products combined with high standards of service should look no further than BHSF.”


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Upcoming events

EB Connect 2018

We're exhibiting

Date: Wednesday 28th February 2018

Time: 8.15am - 17.05pm

Venue: Park Plaza, 200 Westminster Bridge Rd, London SE1 7UT

Visit BHSF Employee Benefits Ltd on Stand D06

Health & Wellbeing at Work 2018

We’re exhibiting!

Date: Tuesday 6 March - Wednesday 7 March 2018

Time: 8.45am – 16.30pm, 8.45am – 16.00pm

Venue: The NEC, Birmingham, B40 1NT

Visit BHSF Occupational Health Ltd on Stand 125

The IOD Business Breakfast Series: Productivity

15th March 2018 - 8.00am - 10.00am

Venue: The Latitude Club, Barclays, One Snowhill, Snow Hill Queensway, Birmingham B4 6GN

Join the IOD's Business Breakfasts to discover how small changes can make big improvements to productivity.

To book your free place, please contact:

'Breaking the silence' Breakfast Seminar

22nd March 2018 - 8.30am - 10.30am

Venue: Crowne Plaza, Caversham Bridge, Richfield Avenue, Reading, RG1 8BD

Join BHSF's guest speaker, who will explore the stigma surrounding mental health and discuss what employers can do to assist in their employees' overall wellbeing

To book your free place, please contact: