Building healthier, stronger futures: our new Health & Wellbeing Plan for employees.
BHSF takes all matters regarding customer service and complaints handling particularly seriously. We hope that any disagreements, misunderstandings or queries can be resolved fairly, quickly and amicably at the time they are raised. However, we understand that in some instances, an issue cannot be concluded immediately or satisfactorily. In these cases, the individual is entitled to escalate their concerns to a formal complaint.
Find out moreProducts this includes:
The first step, should be to contact us. We will look into the matter as soon as possible, to see if we can resolve it quickly and fairly. However, if we’re not able to do so, a complaint can be escalated to the Customer Care Team where: