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Ethical policy

  • In all our operations, it is important to retain a set of core values and approaches to the process of doing business.
  • We recognise that we have obligations to all those with whom we have dealings - customers, employees, suppliers, competitors and the wider community.
  • Our reputation and the trust and confidence of those with whom we deal are vital.
  • We demand and maintain the highest ethical standards in carrying out our business activities. Corrupt practices of any sort will not be tolerated. We monitor ethical performance regularly.
  • We believe that integrity in dealings with customers is a prerequisite for a successful and sustained business relationship. This principle governs all aspects of our approach to customers.
  • We seek to be a good corporate citizen. We aim to serve the community by provding products and services efficiently and profitably, and by providing good employment opportunities and conditions.
  • We are concerned with the conservation of the environment, and recognise that certain resources are finite and must be used responsibly.

A full copy of the ethical policies are found in BHSF Group Limited's Annual Report and Accounts. To download a copy of this please click here.

Best of Health

Best of health book

To mark its 130th anniversary, BHSF published a history of the company, 'Best of Health'.

If you wish to view the history of BHSF you can download the book here

Customer care

In the event of a complaint, you should write to us at the address on our contact page or telephone us on 0121 629 1297, quoting your policy number. If you are not satisfied with the way your complaint is dealt with you may refer it to the Financial Ombudsman Service, whose details will be provided in our response to you.

The Financial Ombudsman Service will only consider your complaint if you have first addressed the matter through our complaints process and received our response.