Customer Care

BHSF takes all matters regarding customer service and complaints handling particularly seriously. We hope that any disagreements, misunderstandings or queries can be resolved quickly and amicably at the time they are raised. However, we understand that in some instances, an issue cannot be concluded immediately or satisfactorily. In these cases, the individual is entitled to escalate their concerns to a formal complaint.

Our Customer Care Team can be contacted directly by:

Email: CustomerCare@bhsf.co.uk
Letter: 13th Floor, 54 Hagley Road, Birmingham, B16 8PE
Telephone: By asking to speak to them when ringing our Contact Centre on 0121 454 3601.

In the event an individual is not satisfied with the CCT’s overall resolution and potential offer(s), they are able to refer the complaint to the Financial Ombudsman Service for independent adjudication. Such adjudications are binding on BHSF and will be complied with fully.