Adding or updating an employee with the ‘Add Member’ button

Step 1: Visit the account page

• Go to the “My Account” page located at the top of this website.

Step 2: Choose your login option

Under “I am an employer”, you'll see two login options:

• Option 1 → If your group policy number starts with two letters, select the first login option.
• Option 2 → If it does not, select the second login option.

Step 3: Log in to your portal

• Enter your email address and password.
• Complete the verification code step if prompted.

Step 4: Open the Add Single Member tool

• In the navigation bar, click "Update Membership".
• Select "Add Single Member".

Step 5: Complete the Membership Update section

This is the first area you will need to complete:

• Update Type - choose from:
  • New Business → add a new employee
  • Endorsement → update an existing employee’s details
  • Cancellation → remove an employee from the policy
• Enter your "Employer Group Number"
• Select the "Effective Date" → the date the update should take effect

Step 6: Complete the Policy Details section

Once you've completed the membership update section, move on to "Policy Details":

• Enter your "Product Code" (e.g. HWP)
• Select the "Cover Level" (e.g. HWP L1)
• Choose the "Policy Type" (e.g. individual or family)
• Add the "Payroll ID"

Step 7: Enter employee details

Fill in the employee’s personal information:

• Title, First Name, and Surname
• Date of Birth
• Address (search or enter manually)
• Email address

Step 8: Add family details (if applicable)

If the policy includes family cover, add:

• Partner details
• Children’s details (if required)

Step 9: Submit and confirm

• Click "Submit" to process the update
• You'll see an on-screen confirmation message once successful
• To double-check, go to "Member Info" and search for the employee you've added, updated, or removed

Step 10: Need help?

If you're missing any information or unsure which codes to use, contact your account manager.