How to reset your password

Step 1: Go to the login page

• Visit the "My Account" page at the top of this page.
• Select the box that says: ‘Letters and numbers policyholders (e.g. PL0000123)’.

Step 2: Select “Forgot your password?”

• On the login page, click “Forgot your password?” below the sign-in button.

Step 3: Enter your email address

• Type in the email address linked to your portal account.
• Click “Send verification code.”

Step 4: Verify your email

• Check your inbox for an email from BHSF with your verification code.
• Enter the code into the field provided and click Verify code.
  ⚠️ Tip: If you don’t receive the code, check your spam/junk folder or click “Send new code” to try again.

Step 5: Create a new password

• Once your code is verified, you’ll be prompted to create a new password.
• Choose something secure but easy to remember.
• Click Continue.

Step 6: Log in with your new password

• Return to the login page.
• Enter your email address and new password.
• Complete any verification code step if prompted.

Step 7: You’re all set

Your password has been successfully updated, and you can now log in to your BHSF portal.